Terms & Conditions

Welcome to HM Care BD. These Terms & Conditions govern your access to and use of hmcarebd.com, including browsing our website, purchasing products, placing orders, and using any services available through the website.

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About HM Care BD

HM Care BD is an online shopping platform in Bangladesh offering healthcare, wellness, personal care, lifestyle, gadgets, and selected home and everyday products.

Our website provides product information, prices, availability, offers, and online ordering facilities for customers.

2. Use of Our Website

You agree to use HM Care BD only for lawful purposes.

You must not:

Use the website for fraudulent or illegal activities.
Provide false, misleading, or inaccurate information.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce, or distribute our website content without permission.
Interfere with the security or normal operation of the website.
Place fake, fraudulent, or abusive orders.

HM Care BD reserves the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between the product shown on the website and the actual product due to:

Manufacturer or supplier updates.
Packaging changes.
Screen and display settings.
Product color variations.
Photography and lighting conditions.

Product specifications may also change according to the manufacturer's latest version.

4. Healthcare Product Disclaimer

HM Care BD sells healthcare and wellness products, including blood pressure monitors, thermometers, nebulizers, weighing scales, and related accessories.

Information provided on our website is for general product and educational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Always follow the manufacturer's instructions when using healthcare products. If you have concerns about your health or medical condition, consult a qualified healthcare professional.

5. Prices and Offers

All product prices displayed on HM Care BD are subject to change without prior notice.

We may offer discounts, promotional prices, coupons, or special offers from time to time. Promotional offers may have specific terms, conditions, stock limits, or validity periods.

If an obvious pricing or technical error occurs, HM Care BD reserves the right to correct the price and, where necessary, cancel an affected order.

6. Orders

When you place an order through hmcarebd.com, you agree to provide accurate information, including:

Full name
Mobile number
Delivery address
Email address, where applicable
Correct product and quantity information

Placing an order does not always guarantee final acceptance. HM Care BD may contact you to verify an order before processing it.

We reserve the right to cancel or reject an order in situations including:

Product unavailability.
Incorrect pricing or product information.
Incorrect customer information.
Duplicate or suspicious orders.
Fraudulent activity.
Customer refusal to accept previous orders.
Circumstances beyond our reasonable control.

7. Order Confirmation

After placing an order, our team may contact you by phone, SMS, WhatsApp, or other available communication methods to confirm the order.

An order may be processed for delivery only after necessary verification or confirmation.

Customers are responsible for providing an active phone number and accurate delivery information.

8. Payment

HM Care BD may provide different payment options depending on product, location, and availability.

Available payment methods may include:

Cash on Delivery (COD)
Mobile financial services
Online payment
Bank or other approved payment methods

Payment options may change from time to time.

For prepaid orders, the order may be processed after successful payment verification.

9. Delivery

HM Care BD aims to deliver products within the estimated delivery timeframe provided at the time of ordering.

Delivery time may vary depending on:

Delivery location.
Courier service.
Product availability.
Weather conditions.
Public holidays.
Transportation issues.
Unexpected circumstances.

Delivery estimates are not always guaranteed.

Customers should provide a complete and accurate delivery address to avoid delays or failed deliveries.

10. Delivery Inspection

Customers are encouraged to check the package and product condition immediately after receiving the order.

If you receive an incorrect, damaged, or defective product, please contact HM Care BD as soon as possible according to our Return & Refund Policy.

For certain products, warranty, replacement, or return conditions may vary according to the manufacturer's terms.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.

Products may have different return or warranty conditions depending on their category, manufacturer, condition, and usage.

Customers should not use, modify, damage, or alter a product before contacting us regarding an eligible return or replacement.

Please retain the original packaging, invoice, accessories, and other included items where required.

12. Warranty

Where a product includes a manufacturer's warranty or replacement warranty, the warranty will be provided according to the applicable warranty terms.

Warranty coverage may not apply to damage caused by:

Misuse or improper use.
Physical damage.
Water or liquid damage where applicable.
Unauthorized modification or repair.
Failure to follow manufacturer instructions.
Normal wear and tear.
Damage caused by accidents or negligence.

Warranty terms may vary from product to product.

13. Customer Responsibilities

Customers are responsible for:

Providing correct contact and delivery information.
Checking product details before ordering.
Using products according to manufacturer instructions.
Accepting confirmed orders.
Keeping invoices and warranty documents where applicable.
Providing truthful information when communicating with HM Care BD.

HM Care BD is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

14. Intellectual Property

All content is available on hmcarebd.com, including but not limited to:

Logo and brand elements
Product descriptions
Images
Graphics
Website design
Text
Videos
Articles
Icons
Website layout

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, sell, distribute, or commercially use our website content without prior written permission from HM Care BD or the relevant rights holder.

15. User Reviews and Content

If HM Care BD allows customers to submit reviews, comments, photographs, or other content, you agree that your content must not:

Contain false or misleading information.
Violate another person's rights.
Contain offensive or abusive material.
Promote illegal activities.
Contain spam or unauthorized advertising.
Infringe copyright, trademark, privacy, or other rights.

HM Care BD reserves the right to remove content that violates these requirements.

16. Website Availability

We work to keep hmcarebd.com available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Temporary interruptions may occur because of:

Website maintenance.
Server problems.
Internet connectivity issues.
Technical failures.
Security incidents.
Events beyond our reasonable control.

17. Third-Party Services

HM Care BD may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, and other service providers.

These third-party services may have their own terms and policies. HM Care BD is not responsible for the independent policies or actions of third-party providers.

18. Privacy

Your use of hmcarebd.com may involve the collection and processing of information necessary to provide our services, process orders, communicate with customers, and improve our website.

Please review our Privacy Policy for more information about how we handle personal information.

19. Limitation of Liability

To the extent permitted by applicable law, HM Care BD will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

For healthcare products, customers must follow the manufacturer's instructions and use products appropriately. Product information provided on our website should not replace advice from a qualified healthcare professional.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Fraud and Abuse

HM Care BD takes fraudulent activities seriously.

We reserve the right to investigate, reject, cancel, or restrict orders or accounts associated with suspected:

Fake orders.
Fraudulent payment activity.
Repeated refusal of confirmed COD orders.
False claims.
Abuse of promotional offers.
Unauthorized use of another person's information.
Other suspicious activities.

21. Changes to These Terms

HM Care BD may update or modify these Terms & Conditions when necessary.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of hmcarebd.com after changes are posted means that you accept the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws of Bangladesh.

Any dispute relating to the use of hmcarebd.com, products, orders, or these Terms & Conditions shall be handled according to the applicable laws and jurisdiction of Bangladesh.

23. Contact Us

If you have questions about these Terms & Conditions, orders, products, or our policies, please contact HM Care BD.

HM Care BD
Website: hmcarebd.com
Phone / WhatsApp: +8801917-942662
Address: 80/22 Mymensing Road, Nurjehan Tower, Dhaka 1000, Bangladesh

Email: [email protected]

Acceptance of Terms

By using hmcarebd.com or placing an order through HM Care BD, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.